Do people on the front-line of your organization have a clear picture of the numbers that matter in their part of the business? Can they see clearly how their efforts contribute to the success of your business?
If not, are your front-line workers frustrated that they lack visibility into their performance? Are they operating as effectively and efficiently as they could be?
Without access to information to measure performance and progress it's hard for front-line workers to be sure they are doing what your organization needs and expects from them. However, when operational performance information is visible, the whole team can pull together and focus on what matters to deliver exceptional performance.
Call Center - to visualize hit rate, utilization, talk time and daily sales by team to foster healthy competition and to smash sales targets
Factory floor - to monitor abnormal events and trends (e.g. late work orders, defects, workplace safety) to spot issues before they become painful and costly problems
Warehouse - to track pick accuracy, order fulfilment rate, orders shipped against target and returns to unite the team in pursuit of the perfect order
Support Desk - to monitor open and closed tickets, average resolution time and ticket status by agent to retain high levels of customer satisfaction and loyalty
Front Desk - to provide high level information to visitors to present your organization in the best possible light
With DecisionPoint™, non-programmers can quickly create wall-mounted dashboards that make operational performance visible across the organization, ensuring front-line workers have their finger on the pulse of the business and helping them deliver exceptional performance.