In the fourth article in this series, we look at how delivering application-like interfaces that match the way business users think, both makes it easier for people to get answers to their questions and ensures higher user adoption rates.
This is the third article in our series which suggests some of the capabilities you should look for in a modern information delivery platform.
Previously, we discussed why a modern information delivery platform should enable non-programmers to create interactive dashboards and information applications and how business users should be able to pick them up and use them without training.
However, even though interactive dashboards and information applications should be easy to create and easy to use they still need to provide the flexibility to answer multiple business questions without business users being forced to go back to head office or the IT team. Continue reading →
To help with the efficient running of its contact centers, Allconnect has developed a DecisionPoint™ interactive dashboard, which is currently used by approximately 100 employees, including head office staff, center managers, supervisors and team leaders.
The dashboard provides a comparison of intra-day sales on an hourly basis compared to the same period over the previous week.
In the previous article in this series we discussed why a modern information delivery platform should enable non-programmers to create interactive dashboards and information applications to enable you to keep pace with the changing needs of your business.
However, regardless of how quickly you’re able to create and deliver information throughout your organization, it is equally important that business people are able to access and use this information as easily as they can use a mobile or web app in their non-work life.