Any performance management project that aims to define a set of KPIs must consider both leading and lagging indicators.
When choosing software to help you keep track of your key performance indicators (KPIs), start by thinking about why you are tracking these metrics.
Who needs to see them? Are they designed for use by execs who need a top-down, company wide view? Or are they aimed at managers who need to track the performance of their department?
Dashboard apps (sometimes called information apps) are the latest evolution of business dashboards. They allow you to present business information in a highly visual form that frontline workers can readily understand. But, what sets a dashboard app apart is that it guides people through the information displayed, allowing them to hone in on areas of interest, and then leading them to the detailed transactional data they need to take action.