Good reports are essential for anyone who wants to get the most value from their Salesforce investment. As Salesforce say: “Reports and dashboards show how you performed in the past and what’s happening at the moment they are key to driving success and adoption for any CRM project.”
Sales teams are always on the lookout for new ways to help them close deals faster, increase their win rate or drive up their average order value. Return on investment (ROI) calculator software can tick all these boxes.
Sales teams use ROI calculators (see an example) to prove the value of their product or service in simple financial terms to their buyer. The buyer can use this information to build their business case to get the go ahead from the ultimate decision makers.
Key Performance Indicators – What Are They? A Key Performance Indicator (KPI) is something quantifiable that you can measure to track how effectively your organization is achieving its primary objectives. A good KPI will clearly indicate if your organization is heading in the right direction towards achieving its strategic goals.
A Salesforce dynamic dashboard lets you display information tailored to the current user. This allows you to give people a personalized view of their Salesforce data.
- A sales representative can see their personal forecast, made up of their accounts, contacts and opportunities
- Or, an account manager can filter a dashboard to see details of open opportunities and open cases for their customers. In this case, the filter selector would only list their customers.
Do you have time set aside in your business intelligence (BI) project plan to train your business end-users? If you do, then I would urge you to think hard about what you are doing, because the need for business user training may well be an indicator that your project will not be the success you are hoping for.
As Mico Yuk is fond of saying, there is only one success metric which matters in BI: User Adoption. And, there are three reasons why the need for business user training kills adoption: Continue reading
Two years ago we published a post which explained “Five reasons why SAP Lumira is not the natural successor to SAP Dashboards (aka Xcelsius)”, and further why we believe that our DecisionPoint™ product is a better way forward.
The advice in this post still holds true, and indeed the events of the last year have reinforced our viewpoint.