We’ve just released a new version of DecisionPoint™, R11, which provides access to more data sources (including Salesforce®), increases designer productivity and features a significant internal re-architecture of the calculation engine to strengthen and streamline its core foundation. Continue reading
With the summer vacation season upon us, we felt it was time for reflection, so we’ve taken a look at some of the most popular posts on this blog so far in 2016.
We start with the 3 posts that have attracted the most interest this year: Continue reading
Throughout this series looking at the key requirements of a modern information delivery platform we’ve focused on 2 common threads:
- Non-programmers need an easy way to create the kind of interactive dashboards and information applications today’s business users want to use
- Business users must be able to pick-up and use these dashboards and applications without training to guarantee high adoption rates
Once you’ve solved these 2 challenges, one of the final hurdles to overcome in your quest to become a data-driven organization is scalability. You need to be sure that you can get information into the hands of everyone who needs it without having to overcome technology and cost barriers.
To help with the efficient running of its contact centers, Allconnect has developed a DecisionPoint™ interactive dashboard, which is currently used by approximately 100 employees, including head office staff, center managers, supervisors and team leaders.
The dashboard provides a comparison of intra-day sales on an hourly basis compared to the same period over the previous week.
In the previous article in this series we discussed why a modern information delivery platform should enable non-programmers to create interactive dashboards and information applications to enable you to keep pace with the changing needs of your business.
However, regardless of how quickly you’re able to create and deliver information throughout your organization, it is equally important that business people are able to access and use this information as easily as they can use a mobile or web app in their non-work life.
We’ve based the dashboard on public flight delay data from the Bureau of Transportation Statistics. It includes metrics for more than 50 major US airports and 17 airlines, and is a bid to help Christmas travelers get home on time.
To realize the value from the vast amounts of data our organizations capture, we need to transform it into useful information and then deliver it to our front-line workers so they can answer the questions that matter most to them.
But when you are delivering information to such a wide and potentially geographically dispersed audience, how do you know if people are taking advantage of the information to make better-informed decisions?
Gibson started using DecisionPoint™ For Excel in December last year to solve complex efficiency problems within the K-12 public education sector in the US.
And what a year it has been. DecisionPoint™ For Excel has gone from strength to strength and has acquired some very happy customers along the way.